Product warranty
Laptop batteries, adapters and other products warranty return policy and QA range
Our product warranties exist in the two terms. The first is the 30 days defective products return guarantee, the second is the one year limited warranty.
Since all warranty transactions are time sensitive, the customer is required to fully inspect the product upon delivery. Be sure to retain any barcode materials in good condition or other obviously evidence such as products photos to prove the products are ours since they may be required in order to process a return.
30 Days Defective Products Return Guarantee
SUPelectronic will accept returned defective merchandise within the first 30 days after purchase on a no questions asked basis according to the following conditions:
All returned products must include an barcode number. This number can be acquired by contacting the after-sales service department.
All returned of our products must include original packaging, software, manual, documents etc with the returned merchandise.
Customer is responsible for return shipping and insurance fees. Uninsured item damaged in shipping will void the guarantee.
Returned items that are functional, undamaged and free of defects will generate a restocking charge of 15% of the original invoice amount.
The refunded amount will consist of the invoice amount of the item, less the restocking fee. Original charges for shipping, handling etc will not be refunded.
One Year Limited Warranty
CNPPower warrants your product against all defects in materials and workmanship. This warranty is effective on the purchase date of the product and expires one year from the original purchase date based on the barcode printed.
1). Remedy: At our discretion, CNPPower will either repair or replace your devective product free of charge. CNP will not pay shipping charges that you incur for sending your product to us.
2). Warranty Exclusions: warranty does not apply to your products under any of the following conditions:
The barcode has been removed or modified.
Your products have been subjected to misuse or damage (including water damage, physical abuse, and/or improper installation).
Your products are damaged by dismantled privately. All the damage of force majeure (fire or flood)
For our products, your receipt or proof-of-purchase is from a non-authorized dealer or internet auction site including E-bay, Amazon, or other non-authorized resellers.
